Shipping policy
Last updated: June 2, 2026
Overview
This Shipping Policy applies to all orders placed through Westlyn (westlyn.co). By placing an order, you agree to the terms described in this policy. Please read it carefully before completing your purchase.
Order Processing
All orders are processed within 1–2 business days of payment confirmation. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
During high-demand periods, processing times may be extended by 1–2 additional business days. You will receive an email with your tracking information once your order has been dispatched.
Please note: Processing time is separate from shipping transit time. Your total delivery window begins from the date of dispatch, not the date of order placement.
Shipping Timeframes
The following estimated transit times apply after dispatch. These are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, or other circumstances outside our control.
| Destination | Estimated Transit Time | Maximum Window |
|---|---|---|
| United States | 8–18 calendar days | 28 days |
| Canada | 9–18 calendar days | 30 days |
| Australia | 9–22 calendar days | 30 days |
| Singapore | 7–12 calendar days | 20 days |
| United Kingdom & Europe | 8–20 calendar days | 30 days |
| Rest of World | 8–22 calendar days | 35 days |
If your order has not arrived within the maximum window shown above, please contact us at support@westlyn.co and we will make it right.
Shipping Carriers
We ship via a selection of international and domestic carriers depending on your location and the shipping method assigned to your order. Our primary carriers include:
- YunExpress — primary international carrier for most destinations
- USPS — domestic last-mile delivery within the United States
- YANWEN — international shipping for select destinations
- SwiftX — express shipping for select routes
- FedEx — expedited and select international shipments
The carrier assigned to your order is determined at the time of dispatch. We do not guarantee a specific carrier for any order unless otherwise stated at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. Tracking information may take 24–72 hours to become active after dispatch.
You can track your order at any time via our order tracking page. If your tracking shows no movement for more than 7 days after dispatch, please contact us at support@westlyn.co.
Shipping Address Accuracy
You are solely responsible for providing a complete and accurate shipping address at the time of checkout. Westlyn is not liable for orders that are delayed, undeliverable, or lost due to an incorrect, incomplete, or undeliverable address provided by you.
If an order is returned to us due to an address error, we will contact you to arrange reshipment. Additional shipping charges may apply. We are unable to redirect shipments to a new address once an order has been dispatched.
Please double-check your shipping address before completing your order. Address change requests must be submitted within 12 hours of order placement and cannot be guaranteed.
Customs, Duties, and Import Taxes
For international orders, your shipment may be subject to customs duties, import taxes, and fees levied by your country's customs authority. These charges are the sole responsibility of the recipient and are not included in the price of your order or shipping costs at checkout.
Westlyn has no control over customs clearance procedures and cannot predict or guarantee customs processing times. Delays due to customs are outside our control and do not qualify as grounds for a refund or chargeback.
If your package is held or refused at customs and returned to us, we will issue a refund for the product value only, minus any return shipping or customs handling fees incurred. Original shipping costs are non-refundable.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please take the following steps before contacting us:
- Check your tracking link for the latest status update.
- Verify that the shipping address on your order confirmation is correct.
- Check with neighbors or other household members in case the package was received on your behalf.
- Check any safe locations or mailboxes where the carrier may have left the package.
- Allow the full maximum delivery window to pass, as shipments occasionally experience minor carrier delays.
If your order has not arrived within the maximum window shown in the table above, please contact us at support@westlyn.co and we will investigate and make it right.
Claims for lost shipments must be submitted within 30 days of the maximum delivery date. We are unable to investigate or take action on claims submitted after this period.
Delivered But Not Received
If your tracking information shows your order as delivered but you have not received it, please:
- Wait 24–48 hours — carriers occasionally mark packages as delivered 1–2 days before physical delivery.
- Check all possible delivery locations at your address, including mailboxes, porches, garages, or with building management.
- Check with neighbors or household members.
- Contact your local post office or carrier with your tracking number.
- Contact us at support@westlyn.co if the above steps do not resolve the issue.
Westlyn is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout. In cases where delivery is confirmed, we may, at our sole discretion, offer a goodwill replacement or refund after investigation. We reserve the right to require a signed declaration or police report in cases of suspected theft or fraud.
Damaged or Incorrect Items
If you receive an item that is damaged in transit or incorrect, please contact us at support@westlyn.co within 7 days of delivery with your order number and clear photographs of the item and packaging. We will arrange a replacement or refund as appropriate.
Claims submitted after 7 days of the confirmed delivery date may not be eligible for resolution.
Payment Disputes and Chargebacks
We take all payment disputes seriously and are committed to resolving issues fairly and promptly. Before initiating a chargeback or dispute with your bank or card issuer, please contact us directly at support@westlyn.co. Most issues can be resolved faster through direct contact than through a bank dispute process.
We maintain full records of all orders, tracking information, carrier confirmations, and customer communications, and reserve the right to submit this evidence through third-party dispute resolution services to challenge chargebacks we believe to be filed in error or in bad faith.
A tracking confirmation showing delivery to the address provided at checkout constitutes evidence of fulfillment. Chargebacks filed on the basis of non-receipt where carrier tracking confirms delivery will be disputed.
Contact Us
For any shipping-related questions or concerns, please contact our support team:
Email: support@westlyn.co
Contact page: https://www.westlyn.co/pages/contact
Response time: We aim to respond to all inquiries within 1–2 business days.
Westlyn Commerce L.L.C.
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States