Refund policy

Last updated: June 2, 2026

Your comfort matters to us. If something isn't right with your order, we're here to help and we'll make it as easy as possible to sort out. Please read below to understand how our returns and refunds work.

30-Day Return Window

You're welcome to return your product within 30 days of the delivery date confirmed by your tracking information. To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging
  • Accompanied by proof of purchase (your order number or confirmation email)

Returns requested after 30 days of the confirmed delivery date will not be accepted, regardless of the reason. We are unable to make exceptions to this window.

If the Product Isn't Right for You

If you'd like to return your item because it wasn't the right fit, not comfortable or you've changed your mind, you're welcome to do so within the 30-day window above. Return postage in this case is covered by you.

Once we receive and inspect the returned item, we'll process your refund to your original payment method. Please note that original shipping costs are non-refundable, and a processing fee of up to 6% may be deducted from your refund to cover payment processing costs we are unable to recover.

If Something Arrived Damaged or Wrong

If your order arrives damaged, defective, or we sent the wrong item, we'll put it right at no cost to you. Please contact us within 7 days of delivery with:

  • Your order number
  • A clear photo of the damaged or incorrect item
  • A brief description of the issue

We'll arrange a replacement or full refund as quickly as possible. Claims submitted more than 7 days after the confirmed delivery date may not be eligible for resolution under this policy.

Non-Returnable Items

The following are not eligible for return or refund:

  • Items that have been used, washed, or are not in their original condition
  • Items returned without original packaging
  • Items returned without prior approval from our support team
  • Items returned after the 30-day window has passed
  • Items damaged due to misuse, negligence, or circumstances outside normal intended use

If a returned item arrives in a condition that does not meet the above requirements, we reserve the right to decline the return and send the item back to you, or to issue only a partial refund at our discretion.

How to Start a Return

It's simple. Just contact us here with your order number and let us know what's wrong. If the item is damaged or incorrect, please include a photo.

We'll review your request and reply within 1–2 business days with everything you need, including the return address and next steps. Please do not send items back without first receiving approval from us — unapproved returns cannot be processed.

Your Refund

Once your returned item reaches us, we'll inspect it to confirm it meets our return conditions. If approved, your refund will be issued to your original payment method within 3–5 business days of inspection. Processing times may vary depending on your bank or card issuer.

You'll receive an email confirmation once your refund has been issued. If you haven't received your refund after 5 business days, please first check with your bank, then contact us if the issue persists.

A processing fee of up to 6% may be deducted from change-of-mind refunds to cover non-recoverable payment processing costs. This fee does not apply to refunds issued for damaged, defective, or incorrect items.

If Your Order Doesn't Arrive

If your tracking information shows your order as delivered but you have not received it, please take the following steps:

  1. Wait 24–48 hours — carriers occasionally mark packages as delivered slightly before physical arrival.
  2. Check all delivery locations at your address, including mailboxes, porches, and with building management or neighbors.
  3. Contact your local post office or carrier with your tracking number.
  4. Contact us at support@westlyn.co if the above steps do not resolve the issue.

Non-delivery claims where carrier tracking confirms delivery to the address provided at checkout will be reviewed on a case-by-case basis. We reserve the right to request a signed declaration in cases of suspected misdelivery or theft.

If your tracking shows no delivery confirmation and the full estimated delivery window has passed, please contact us within 7 days of the estimated delivery date. We will investigate with the carrier and arrange a replacement or refund as appropriate.

All non-delivery claims must be submitted within 30 days of the estimated delivery date. We are unable to process claims submitted after this period.

Cancellations

If you need to cancel your order, please contact us at support@westlyn.co as soon as possible. We process orders quickly, and cancellations can only be accommodated within 12 hours of order placement. Once an order has been dispatched, it cannot be cancelled and our standard return policy applies.

Payment Disputes and Chargebacks

We are committed to resolving all issues fairly and promptly. Before initiating a chargeback or dispute with your bank or card issuer, please contact us directly at support@westlyn.co. Most issues can be resolved faster through direct contact than through a bank dispute process, and we will always do our best to find a fair solution.

We maintain complete records of all orders, tracking confirmations, carrier data, and customer communications. Chargebacks filed without first attempting resolution through us will be contested, and this evidence will be submitted through our dispute resolution process. Chargebacks filed in bad faith or where carrier tracking confirms delivery may result in account suspension and further review.

Contact Us

For any questions about your return or refund, please reach out to our support team:

Email: support@westlyn.co
Contact page: https://www.westlyn.co/pages/contact
Response time: We aim to respond within 1–2 business days.

Westlyn Commerce L.L.C.
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States